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There are three roles in LiveChat, each serving a different purpose. You can be either an owner, an administrator or an agent.

Owner

The owner is the person who created the LiveChat license. Owners can control each and every aspect of the license. They can add administrators and agents, change settings, access Reports and Archives. They can also access the Subscription section—change plans, add seats and set up invoices.

There can be only one owner at a time. Owner can pass the ownership onto another agent in the Subscription section, account details. When you give up ownership you become an admin.

To easily take care of the billing, the owner should have access to your company credit card.

Administrator

Administrators have access to all features in LiveChat. They can create new accounts, change settings, access Reports, and Archives, as well as chat with customers.

What’s more, they can manage subscription (same as owners). The access to Subscription can be added or removed for each admin separately.

Change permission to access Subscription for administrators

1

Go to the Team section and select the agent whose permissions you wish to edit.

2

Double click on the agent or select Edit from the drop-down menu.

3

Scroll down and check the box to add permission or uncheck to remove it.

4

Select Save changes to confirm.

Agent

Agent is the most basic role in a LiveChat license. They can’t change settings, apart from canned responses and tags, and use LiveChat to chat with the customers and supervise chats. They can also see archived chats and Reports.

Change roles

1

Go to the Team section and select the agent whose permissions you wish to edit.

2

Double click on the agent or select Edit from the drop-down menu.

3

Scroll down and check the radio button next to the role you want to choose.

4

Select Save changes to confirm.

Roles and Groups

Groups let you divide agents into multiple departments. If you’re using this feature, check the information below to learn how different roles interact with groups.

Admin and Owner

Admins and owner have access to archives, reports, and settings of all groups, including the ones they are not assigned to.

However, they can only accept chats and check traffic section data of groups they are assigned to.

Agent

Agents have access to reports, archives, and settings of groups they are assigned to.

They can accept chats and check traffic section data of groups they are assigned to.

Both agents and admins can see all groups and other agents listed on your LiveChat account. This makes the collaboration between different departments quick and simple!

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Owner

Administrator

Change permission to access Subscription for administrators

Agent

Change roles

Roles and Groups

Admin and Owner

Agent

Was this article helpful?

Got it!

Thank you!

Start using LiveChat? now!

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全国游泳冠军赛落幕 孙杨独揽自由泳5个单项冠军

Owner

Administrator

Change permission to access Subscription for administrators

Agent

Change roles

Roles and Groups

Admin and Owner

Agent

Was this article helpful?

Got it!

Thank you!

Start using LiveChat? now!

Discover Text products:

全国游泳冠军赛落幕孙杨独揽自由泳5个单项冠军