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The HelpDesk and Shopify integration makes customer interactions a breeze, so you can focus on creating exceptional experiences for your current and future shoppers.
With this integration, every contact form submission from your Shopify store is automatically converted into a HelpDesk ticket. No more juggling multiple platforms or dealing with missed requests. Just centralize all customer messaging in one place, and your team stays on top of things, responds in a flash, and keeps buyers super happy.
But the integration doesn't just help with organization—it also raises the level of personalization. You can directly view a customer's detailed purchase history within their HelpDesk tickets, providing insight into what they ordered, their preferences, and all past conversations. The result? More customized responses that make store visitors feel genuinely appreciated and understood.
This integration also makes billing more accessible, as you can link your HelpDesk subscription to Shopify's billing system. It's a small change that makes a big difference, reducing the time spent on administrative tasks.
Then, there's automation—a core feature that keeps support running even when the team is out. With off-the-shelf or custom workflows, routine requests are handled 24/7, so customers get the assistance they need whenever needed. You can increase customer satisfaction and bring attention to more complex issues just like that!
Consistency across all communication channels is essential, and this integration makes it easier than ever to maintain a professional and coherent tone. Use HelpDesk’s high-level ticketing features to write responses that align with your brand's voice and reflect your commitment to quality customer care.
Bet on building tighter relationships by pairing your store with the trusted ticketing system so that every interaction leaves a lasting, positive impression.
Key Features
Work hand-in-hand with simple yet powerful tools to resolve more customer cases with peer support. Assign responsibilities based on the type of issue, language preferences, or severity level.
Save time and energy by automating ticket resolution. Use intuitive workflows and macros that are useful for routine or repetitive tasks.
Use AI to quickly summarize long tickets and refine the message content to fit the brand's tone. Let clarity and integrity rule in your communications.
Personalize your messages content and design to reflect your brand. All your company's responses will look professional and relevant, no matter who sends them.
Access your customers' shopping history directly in tickets. Browse detailed HelpDesk reports to make data-based decisions and improve how you work.
Benefits
Set up automations to provide around-the-clock assistance. Handle certain contact forms instantly, even when your team isn’t available.
Know your buyers' shopping history the moment they reach out. Offer personalized approaches that address their needs. Make customers feel valued.
Arrange all customer messages from different channels, such as contact forms or emails, into a single location. Integrate HelpDesk with your Shopify, and you'll never miss a deal.
Turn Shopify contact form messages into HelpDesk tickets to easily manage, categorize, and resolve them without any hassle. Keep processes organized and team-based.
Equip agents with instant access to critical information. Store relevant offering details in HelpDesk to give timely answers and close even more sales.
Connect your HelpDesk subscription with Shopify's billing to keep everything under one roof. Securely manage all payments and reduce administrative tasks.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your HelpDesk account. To get help and support contact Text. You can also suggest improvements or request new features in the upcoming versions of Shopify - Ticketing System.